[Federal Register: May 18, 1998 (Volume 63, Number 95)]
[Notices]
[Page 27334-27335]
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OFFICE OF PERSONNEL MANAGEMENT

Proposed Collection; Comment Request for Review of A New Generic
Clearance Plan

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Public
Law 104-13, May 22, 1995), this notice announces that the Office of
Personnel Management (OPM) intends to submit to the Office of
Management and Budget a request for review of a new Generic Clearance
Plan to measure customer satisfaction with the Retirement and Insurance
Services' (RIS) programs and services. This Plan satisfies the
requirements of Executive Order 12862 and the guidelines set forth in
OMB's ``Resource Manual for Customer Surveys.'' RIS is requesting
approval for conducting these voluntary customer satisfaction surveys
in fiscal years 1998, 1999, and 2000.
    Comments are particularly invited on: whether this collection of
information is necessary for the proper performance of functions of the
Office of Personnel Management, and whether it will have practical
utility; whether our estimate of the public burden of this collection
of information is accurate, and based on valid assumptions and
methodology; and ways in which we can minimize the burden of the
collection of information on those who are to respond, through the use
of appropriate technological collection techniques or other forms of
information technology.
    For RIS survey questionnaires, we estimate surveying approximately
464,975 customers per year for an annual burden of 109,101 hours for FY
1998 and 94,517 hours each for fiscal years 1999 and 2000; for our
telephone surveys, including Interactive Voice Response (IVR)
technology, we estimate surveying 264,080 customers per year for an
annual burden of 22,072 hours; for Internet surveys, we estimate
surveying 1,000 Internet readers for an annual burden of 167 hours; for
Focus Groups, we estimate that we may have 10-20 focus groups
consisting of 10-15 participants (300 total per year), lasting up to
about two hours each for an annual burden of 600 hours; and for Comment
Card/Postcard surveys that the RIS Washington, DC, Retirement
Information Office may use, we estimate that it would take about 7
minutes to complete and 3,000 customers may respond for an annual
burden of 350 hours. The total annual estimated burden is 132,498 hours
in FY 1998 and 117,914 hours each for fiscal years 1999 and 2000.
    For copies of this proposal, contact Jim Farron on (202) 418-3208,
or E-mail to jmfarron@opm.gov.

DATES: Comments on this proposal should be received on or before July
17, 1998.

ADDRESSES: Send or deliver comments to Christopher G. Brown, Acting
Chief, Quality Assurance Division, Retirement and Insurance Service,
U.S. Office of Personnel Management, 1900 E Street, NW, Room 4316,
Washington, DC 20415.

FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION CONTACT:
Mary
Beth Smith-Toomey, Budget & Administrative Services Division, (202)
606-0623.

[[Page 27335]]

U.S. Office of Personnel Management.
Janice R. Lachance,
Director.
[FR Doc. 98-13055 Filed 5-15-98; 8:45 am]
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